Ordering
I have submitted my order however haven’t been notified of my order status?
Please double check your mailing address prior to submitting your order as we are not liable for any errors in your address provided. However to prevent this from happening, in case of an incomplete mailing address (e.g. missing street number), we will email you to rectify it. Please check your spam/junk box.
Can I use multiple promo codes in one order?
Sorry, only one promo code is applicable per order.
What are your minimums?
We don't have any minimums.
Payments
What payment types do you accept?
We accept PayPal and wire transfer.
How to use the promotion code?
If this is the first time you order from us, don't forget to get your promotion code by clicking ‘Join in the club’, and apply it at the checkout (not shopping cart). Clicks ‘show order summary’ then type in your discount code then click ‘apply’.
Shipping
How does the delivery work?
Free Shipping
We will use Economy International express service operated by China Postal Express. And it’s for light-weight products that less than 2kg with delivery in 10-25 days.
Expedited Shipping
You can choose this way, and normally we will use FEDEX or DHL. the shipping Rate is depend on the total weight of products, and delivery date will be 3-7 days.
Remark
- Due to the COVID-19, the shipping may delay.
- Shipping costs and expedited shipping costs vary by country and region.
Learn more on the Shipping Policy page.
How long will it take to receive the goods?
Order processing time is within 48 hours of the business day.
Total Delivery Time = Processing Time + Shipping Time
Delivery time depends on the country you live in and the shipping method you choose for your order. Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures, or other causes. If a package does not arrive on time, please contact us (angel@chinadaier.com) and one of our customer service representatives will get back to you as soon as possible.
Refund
What is Daier’s refund-policy?
30-Day Money-Back Guarantee For Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Daier’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, Daier refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Daier’s online stores, please contact retailers for refunds.
Find further explanations on Returns& Refunds Policy page.